Job description:
Responding to assigned tickets via helpdesk ticketing system (ARS) according to our SLA; Installation and supporting of GIL hardware (desktops/laptops, peripherals) and business applications; Installation and administration of Windows 2003/2008 servers OS as well as specialized services such as print, exchange, SMS, applications, share, email and authentication services; Installation and administration of LAN and WAN devices like switches and routers; Serve as technical resource to relevant project teams;
Qualification:
Bachelor's degree in Computer Science, Electrical/Electronic/ Telecommunication Engineering or a numerate science plus relevant Microsoft and Cisco certifications. IT Information Library (ITIL) certification will be an added advantage.
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