Job Description:
Perform EGTL network related support functions such as but not limited to:
EGTL support to cover switches and router configuration, radio and PABX administration and network related troubleshooting, including but not limited to copper and fibre cable patching.
Respond to assigned tickets via helpdesk ticketing system (ARS) according to our SLA; Installation and support of GIL hardware (desktops/laptops, peripherals) and business applications; Installation and administration of Windows 2003/2008 servers OS as well as specialized services such as print, exchange, SMS, applications, share, email and authentication services; Installation and administration of LAN and WAN devices like switches and routers; Serve as technical resource to EGTL project teams.
Qualification:
Bachelor's degree in Computer Science, Electrical/Electronic/ Telecommunication Engineering or a numerate science plus relevant Microsoft, Cisco and Industry Standard Information Technology (IT) Security certifications. IT Information Library (ITIL) certification will be an added advantage.
Required Skills:
Strong telecommunications engineering knowledge
Exposure to and hands-on experience with Cisco products
Knowledge of network topologies
Strong analytical and project management skills
Effective communication skills
Excellent interpersonal skills
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